Reference

hermes4d Terms & Conditions for Your Account

Before you open an account on hermes4d, these Terms & Conditions set out exactly what we expect from you and what you can expect from us — covering…

Account eligibility rulesDANA, OVO, GoPay & QRIS wallet termsWithdrawal verification stepsAccount suspension conditionsDispute contact path
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hermes4d hermes4d Terms & Conditions for Your Account
POLICY CONTACT PATHS

Reach Us When a Terms Question Stalls Your Account

If a clause in these Terms & Conditions is unclear, or your account status does not match what you expect after reading them, our support team is reachable around the clock. Indonesian accounts — including those linked to OVO or DANA wallets — can raise a terms query via live chat, WhatsApp or email. We aim to respond to written queries within four business hours.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Ideal for urgent terms or account-status questions that need a fast answer.

WhatsApp Support

Send a message to our dedicated WhatsApp line for wallet-linked queries — including DANA, OVO and GoPay deposit terms — and receive a written reply within four business hours.

Email

For formal terms disputes or written records of a policy decision, email our compliance address. Responses include a reference number you can use in follow-up correspondence.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

These Terms & Conditions govern not only gameplay but also how hermes4d stores, uses and protects the information tied to your account.

Cookie Policy

We use session and preference cookies to keep your QRIS and wallet selections active between visits. You can clear or block cookies via your browser settings; some features may become unavailable if you do.

Data Retention

Account records — including deposit history via DANA, OVO or bank transfer — are retained for as long as your account is active and for a period required by applicable regulation afterward.

Account Security

Phone verification is required before your account can process any withdrawal. If your number changes, update it through Account Settings before your next QRIS or GoPay transaction.

Data Correction Requests

To correct or update personal data held against your account, submit a written request via email. We process corrections within ten business days and confirm completion to your registered address.

Third-Party Sharing

We share data with payment processors — including DANA, OVO, GoPay and QRIS operators — only to the extent needed to complete your transaction. No data is sold to advertising networks.

Account Closure

You may request account closure at any time through live chat or email. Any pending balance is settled to your verified wallet or bank account before the account is deactivated.

Common Questions About hermes4d Terms & Conditions

These answers address the questions we receive most often about the hermes4d Terms & Conditions — covering account eligibility, wallet rules, data rights and how to raise a dispute. If your question is not covered here, live chat is available around the clock.

Access to specific features and game categories depends on local law in your area. Players in Surabaya and Bandung follow the same core account terms, but certain services may be restricted where local law permits only limited access.

DANA and QRIS deposits are covered under Section 4 of the Terms & Conditions. Each wallet transaction must match the name on your registered account; mismatched names will delay processing until verification is complete.

We reserve the right to suspend or close an account that breaches these terms. Any verified balance at the time of suspension is returned to your linked OVO, GoPay or bank account after a compliance review.

Email our compliance address with your account ID and we will send you a dated PDF copy within two business days. This copy reflects the version active at the time of your request.

We revise these terms when payment rails, game categories or regulatory requirements change. You will receive notice via your registered contact address at least seven days before a material update takes effect.

Raise a formal dispute through our email support channel with your account ID and a summary of the issue. We assign a reference number within 24 hours and respond with a decision within ten business days.

Bank transfer and virtual account deposits via BCA, BRI, Mandiri or BNI follow the verification steps in Section 5, separate from the e-wallet rules in Section 4. Both sections form part of the same binding Terms & Conditions.

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